You pay staff directly in cash after the service is completed — no online payment needed.
Yes. On the "Our Team" page or when booking, you can choose a specific therapist by name, or let the system assign one automatically.
No monetary penalty, but cancelling repeatedly affects your account's trust score and may result in your account being locked (see the Trust Policy).
Please contact admin immediately through the channels in the footer for support.
Yes, once a therapist accepts your booking, a "Message" option will appear on the "My Bookings" page for direct communication (e.g. confirming the address or timing).